Our Privacy Policy

At The Landlord Protection Scheme, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store and protect your information when you register with us or use our services.

The Landlord Protection Scheme Ltd is the data controller for your information.

1. Information We Collect

We may collect and store the following personal data:

Identity Information: Full name, date of birth, proof of ID (passport, driving licence).
Contact Information: Home address, phone number, email address.
Property and Tenancy Information: Proof of ownership, tenancy agreements, compliance documents and proof of address (utility bills, bank statements).
Tenant Information: Details about your tenants that you share with us so we can help with your case.
Payment Information: Processed securely by our payment provider. We do not store your card or bank details.
Usage Data: Information on how you use our website.
Communications: Any messages or documents you send us.

2. How We Use Your Information

We only use your information to:

Verify your property, tenancy and eligibility for our services.
Provide you with legal support and document preparation.
Communicate important updates about your account or services.
Comply with legal and regulatory obligations.

We use your information because it is needed to provide our services to you (contract), to meet our legal obligations, or for our legitimate interests in running our business.

We never sell, rent or trade your personal information to third parties.

3. Sharing of Your Information

We may share your information with:

Our panel of independent solicitors (only where needed to provide advice or support).
Courts and tribunals, where needed for your case.
Our payment provider, to process your payments.
Regulatory bodies or law enforcement, if legally required.
IT service providers who support the running of our platform (under strict confidentiality agreements).

4. Data Storage and Security

Your personal data is stored securely on encrypted servers within the UK/EU. We have strong technical and organisational security measures in place to protect your information from unauthorised access, loss or misuse.

5. Your Rights

You have the right to:

Access the personal data we hold about you.
Request corrections to inaccurate information.
Request the deletion of your data where appropriate.
Object to certain types of data processing.

Requests can be made by contacting us at support@lpscheme.co.uk.

If you are unhappy with how we handle your data, you have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.

6. Data Retention

We keep your data only for as long as needed to fulfil the purposes above, or as required by law. Case records are normally kept for 6 years after your case or membership ends.

7. Changes to This Policy

We may update this Privacy Policy from time to time to stay compliant with relevant laws or to reflect changes to our services. Updates will be published here and, where appropriate, sent to you by email.

8. Contact Us

If you have any questions or concerns about how your information is handled, please contact:

The Landlord Protection Scheme
Call Anytime: 0330 633 1266
Email: support@lpscheme.co.uk
Landlord support across England.