Your Property. Your Rights. Our Priority.
With LPS, you have one point of contact from start to finish. You deal with LPS, and we deal with your solicitor for you, so you never have to chase anyone or repeat your story.
Call or email us about your tenancy issue. A dedicated case handler takes your details and becomes your single point of contact.
We gather your tenancy agreement, evidence and correspondence, organise your case file and identify what legal input is needed.
Where legal advice or formal legal work is needed, we pass your case to an independent, qualified housing solicitor. The solicitor advises on your case, and LPS passes their advice back to you.
We explain the solicitor’s advice in plain English, keep you updated at every stage and coordinate the next steps with your agreement.
We are your single point of contact. We manage your case file, communicate with your solicitor on your behalf, pass on their advice and keep you updated. LPS is not a law firm and does not provide legal advice.
Your solicitor is independent and regulated by the Solicitors Regulation Authority. They formally act for you, provide all legal advice and carry out any formal legal work. All communication with your solicitor goes through LPS.
One point of contact. No chasing. No repeating yourself.
You only ever deal with LPS. No juggling calls and emails between different people.
Routing communication through LPS keeps solicitor time focused on legal work, which keeps your membership affordable.
We turn legal advice into plain English, so you always know where you stand and what happens next.
Nothing is done on your case without your agreement. If you have a concern about the legal advice or work on your case, please see our Complaints Policy.
